FAQs
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Frequently Asked Question
Welcome to our AGARLIFE mall! Here are the answers to everything you need to know about incense.
About agarwood products
Our agarwood is sourced from Maoming, Guangdong, China, known for its premium natural agarwood with a rich and exquisite aroma.
Yes, our agarwood is naturally formed, without any artificial fragrance or chemical additives.
Our agarwood is mainly wild, with some cultivated varieties. All products undergo strict selection to ensure quality.
No, all our agarwood is 100% natural, with no artificial fragrances or synthetic additives.
Yes, our agarwood carvings are handcrafted by skilled artisans, making them highly collectible.
Agarwood takes 3 to 6 years, or even decades to form, and its rarity makes it valuable.
Agarwood has fresh, sweet, spicy, medicinal, and milky scent profiles, varying by region.
Yes, our agarwood is high-quality, and some varieties increase in value over time, making them collectible.
Agarwood is used for incense burning, meditation, medicinal purposes, tea brewing, and jewelry.
Yes, we offer elegant packaging, making agarwood a unique and luxurious gift.
Agarwood is graded by resin content, aroma, and density—higher resin means better quality.
How to Use Agarwood
Yes, agarwood can be burned directly or used in an incense burner for a refined aroma.
Agarwood is ideal for those who enjoy natural aromas and relaxation, especially for meditation, yoga, and spiritual practices.
Some high-quality agarwood can be used for tea, but ensure it is safely sourced and used in moderation.
Some agarwood releases a unique aroma when burned, which can help repel mosquitoes.
Agarwood has a calming and soothing scent, which helps relax the body and improve sleep quality.
Yes, agarwood bracelets or pendants develop a richer aroma over time, but avoid water and chemicals.
Yes, agarwood can be used for car aromatherapy, enhancing the ambiance and promoting relaxation.
Pregnant women should use agarwood in moderation and consult a doctor before use.
Generally no, but some pets may be sensitive to the scent, so observe their reaction before use.
Use charcoal, an electric incense burner, or direct burning—each method influences the fragrance differently.
Yes, agarwood may darken over time, which is a natural oxidation process.
Shipping & Delivery
Yes, we offer international shipping to UAE, Saudi Arabia, Kuwait, and Qatar, but not to remote areas.
International orders typically take 7-15 business days, depending on the destination and shipping conditions.
Expedited shipping is available for certain areas; please contact customer service for details.
Once shipped, we will provide a tracking number, which can be checked on our website or the courier’s website.
If the order has not yet been shipped, you can contact customer service to modify it; once shipped, it cannot be changed.
Yes, all our products come with free shipping, with no additional shipping charges.
Currently, cash on delivery is not available; please complete your purchase via online payment.
If you receive the wrong item, please contact us immediately, and we will arrange a solution as soon as possible.
We currently offer delivery only and do not support in-person pickup.
Yes, we use eco-friendly packaging, minimizing plastic waste to protect the environment.
We use reinforced packaging and shock-absorbing materials to ensure agarwood arrives safely.
Currently, we work with designated logistics partners, and courier selection is not available.
If your order includes multiple items, it may be shipped separately. Please contact customer service for details.
Return & Exchange Policy and Identification & Care
Sorry, we do not offer returns or exchanges after purchase. Please double-check your order details before placing it.
All our agarwood products undergo strict quality control. If you find any issues, please contact customer service for assistance.
Natural agarwood has a distinct aroma, burns with a bluish smoke, and is rich in resin. Be cautious of cheap agarwood, as it may be fake.
Store agarwood in a dry, dark place, avoiding moisture and direct sunlight.
Natural agarwood does not spoil, but improper storage may affect its fragrance.
Over time, it may develop a richer aroma, but avoid contact with chemicals or strong odors that may alter its scent.
Other Questions
Currently, we do not offer customization, but we provide various size options.
Yes, our agarwood is 100% natural and suitable for Buddhist practices, meditation, and prayers.
You can reach us via our website’s live chat or email, and we will respond as soon as possible.
We provide a complete block trading service, please click “Bulk Trading Services” to view details.